Even as a leader you can not do anything with its customers, such as SAP now could prove involuntary.
After the leader had announced Company Software 2009 to raise the maintenance fees from 17% to 22% of the license price, protesting nearly 100 companies, including Miele, Bitburger and Krombacher, against the rise in prices.
Now the protest shows success: According to the complaints, the Group takes its price increase back actually, at least for now.
Instead, it remains until 2010 under the current scheme and only then the maintenance will be gradually increased up to 2012 to 22 percent.
However, new customers must immediately take the neune tariff, existing customers may choose course.
A spokeswoman for SAP defended the increase as follows: "We are only fit the industry standard level," she said. For ten years, the rate of charge of 17% was unchanged geblieben. In addition, customers würden more power get offered, among other things, up to nine years guaranteed service for softwareâ as well as the maintenance of associated third-party systems.
For SAP the Rückzieher could now become a problem.
Schließlich earned the company more now with the support as with the sale of the software.
I'm curious, what we get to hear more so in the future!
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